Refund policy

At Reemora, each jewellery piece is thoughtfully crafted and carefully inspected before dispatch. Many of our products are handcrafted, which makes every piece unique. Minor variations in colour, stone shape, or finish are natural characteristics of handcrafted jewellery and are not considered defects.

All products undergo strict quality checks prior to shipping.

Returns & Exchanges

Returns or exchanges will only be accepted under the following conditions:

  • The product is damaged during transit, or
  • You have received an incorrect product

Returned items must be:

  • Unworn and unused
  • In original packaging
  • With original tags intact and not tampered with

4 Steps to Make a Return

  • Notify us within 3 days of receiving your order by emailing reemora.4al@gmail.com.
  • Share clear photographs of the damaged or incorrect product for verification. Our Quality Control team will review the request.
  • Once approved by our Quality Control team, we will arrange for the return pickup.
  • After receiving and verifying the returned item, we will dispatch the replacement product.

We are not responsible for any returns that are sent without prior approval.

Refunds

Refunds will be processed only in the following case:

  • Packages confirmed as lost in transit

No Refunds Will Be Issued In The Following Cases

  • Incorrect or incomplete delivery address provided
  • Incorrect address format, including PO Box addresses
  • After three failed delivery attempts by the courier partner
  • Order refused by the recipient
  • Sizing issues (please review size details carefully before placing an order)
  • Products returned in used, worn, or damaged condition
  • Minor colour or design variations due to handcrafted nature or natural stones
  • If the jewellery is not faulty or damaged

Guarantee of Authenticity

All jewellery sold on Reemora is guaranteed to be authentic. We are unable to verify or comment on the authenticity of products not purchased directly from https://reemora.in/.

Cancellations

Once an order is placed, it cannot be cancelled. Each Reemora piece is prepared with care, and order processing begins immediately after confirmation.

Contact Us

For any questions related to returns, exchanges, or refunds, please contact us at:

Email: reemora.4al@gmail.com
Website: https://reemora.in/